Refund policy
Return and Refund Policy
At EXKISE, you have a 14-day period from receipt of your order to exercise your right of withdrawal, without having to justify your decision.
To exercise your right of withdrawal, you must contact us before this period expires at the following address: contact@exkise.com.
After notifying us of your decision, you have an additional 14 days to return the relevant items to us.
Return Conditions
Returned items must be in a condition suitable for resale and have only been handled to the extent necessary to verify their nature, characteristics, and size.
They must be returned with any accessories, and whenever possible, in their original packaging.
Any handling beyond what is necessary to examine the product that results in depreciation of the product may lead to a reduction in the refund amount.
For hygiene and health protection reasons, products delivered in sealed packaging or with a sealed protective device cannot be returned if that seal has been removed after delivery, when the nature of the product no longer allows it to be resold.
The following items are not eligible for return:
- items that have been worn, washed, stained, damaged, or show signs of use beyond a simple examination of the product;
- incomplete items or items with parts lost by the customer;
- customized products or products made specifically according to the customer’s specifications;
- sealed products that cannot be returned for hygiene or health protection reasons when their seal has been removed after receipt;
- gift cards and other products excluded from the right of withdrawal by applicable legislation.
Return Procedure
To process a return, contact us at contact@exkise.com with your order number and the items you wish to return.
We will then send you the necessary return instructions.
Merely returning a package without notifying us in advance of your intention to withdraw does not sufficiently validly exercise your right of withdrawal.
Direct return costs are the responsibility of the customer, unless the product received is defective, non-conforming to the order, or EXKISE expressly agrees to cover these costs.
We recommend using a tracked shipping method. EXKISE cannot be held responsible for the loss of a returned package before it is received by our services.
Refunds
Once your return is received and inspected, we will notify you via email of its receipt.
When the right of withdrawal is validly exercised, we refund the amounts owed in accordance with applicable regulations. The refund is processed using the same payment method used for the order, unless express agreement is made to use another method.
The refund may be delayed until we receive the returned items or until you provide us with proof of their shipment, with the date of the first of these events being the relevant date.
In the event of withdrawal covering the entire order, the initial standard delivery fees charged are also refunded. Any additional fees resulting from choosing a more expensive shipping method than the standard delivery offered by EXKISE are not refunded.
Defective, Damaged, or Non-Conforming Products
If you receive an item that is defective, damaged, or different from what you ordered, contact us as soon as possible at contact@exkise.com with your order number and attaching, where helpful, photos that help identify the issue.
The rights provided in this policy do not limit the legal warranties that the consumer is entitled to in the event of a defective or non-conforming product. European Union consumers particularly benefit from the legal guarantee of conformity applicable to goods sold by a professional.
Exchanges
If you wish to exchange for a different size or color, contact us at contact@exkise.com.
Depending on available stock and the situation, we will advise you on the procedure to follow. If a direct exchange is not possible, you may need to return the item in accordance with these conditions and then place a new order.
Late or Missing Refunds
Once EXKISE processes the refund, a bank processing period may be required before the amount appears in your account.
If you have still not received your refund after a reasonable period following our confirmation, check with your bank or the payment method issuer.
If the problem persists, contact us at contact@exkise.com.
Contact
For any questions regarding a return, exchange, or refund: